Airports and arrivals halls
Airport Promotion Teams
Airport promotions take place landside: in the arrivals hall, along the check-in concourse or out on the forecourt, all before security. Passengers are waiting, meeting or looking for someone, which makes arrivals one of the few places where a person holding a sign is exactly what people expect to see.
Airports across the UK get the same range from us: welcome teams, brand ambassadors, sampling staff, leaflet distributors and event staff, plus an event manager once a booking stretches over several terminals or airports.
Shifts follow the flight schedule rather than terminal opening hours, built around the arrivals you need met and how many staff each needs.
Usually returned within hours, every day rate, hour and on-cost visible, nothing tucked away.
Assigned as your quote is approved, with round-the-clock support while flights land.
Our operations team choose staff on skills, experience and location.
Your briefing form turns into the team’s notes: who is landing, what the sign says, where guests go next.
Right to work and ID checked before anyone is deployed. Employer and Public Liability insurance covers every job. DBS on request.
PAYE, tax, NI and HR never land on your desk; our own office runs them.
Flight plans change. We can still staff a late booking, though earlier is always easier.
Scoped with you as a paid extra before anything is confirmed.
Absolutely fantastic and were a huge help at our Steve Madden brand trip. They were super helpful, accommodating and all had a can-do attitude. Will continue to use EXECUTIONAL for future events!
Verified client review
Staff we supply
Teams For Arrivals And The Concourse
Airport work splits into meeting people and promoting to people. Five landside roles we fill:
Airport Welcome Crews
Welcome crews stand in arrivals with a sign, greet the guests you are expecting and send them on to their transport or whoever is meeting them.
- Waiting at the arrivals barrier with clear, branded signage
- Greeting named guests and confirming who has landed
- Directing guests to drivers, coaches or a meeting point
Suits: incentive trips, conferences, tour operators, brand delegations
Concourse Brand Teams
Concourse teams work the landside areas, talking to passengers and the people meeting them before security or after baggage reclaim.
- Fronting your brand from a stand, or walking the length of the terminal
- Getting the key lines from your brief across to travellers
- Offering samples or printed deals to people killing time
Suits: travel and tourism, telecoms and SIM cards, currency, transport
Departures Forecourt Crews
Forecourt crews work the drop-off zones and the approach to check-in, reaching passengers at the start of the journey.
- Passing out travel-size samples and printed offers by the terminal doors
- Working early shifts around the first departures of the day
- Pointing passengers to a retailer or a service inside
Suits: airport retail, parking and transfers, travel apps, insurance
Delegation Escort Teams
Escort teams stay with a group from the arrivals hall to the coach or the hotel, which suits a brand bringing many guests into the country for one event.
- Meeting groups off several flights across the day
- Keeping a group together through the terminal and out to transport
- Working in your branded clothing so guests know who to look for
Suits: international conferences, press trips, product launches, sports travel
Multi-Airport Coordinators
Coordinators run a welcome operation that spans more than one airport on the same day, so every arriving guest is met however they flew in.
- Covering Heathrow, Gatwick, Stansted, Luton and City in one booking
- Coordinating teams against the arrivals schedule
- Staying your one contact for the whole arrivals window
Larger campaigns
Every London Airport, One Booking
Guests for a conference or a brand trip rarely all land at the same airport. We have staffed welcome teams at Heathrow, City, Gatwick, Stansted and Luton on the same event, each team meeting its own arrivals and moving guests on to their transport.
Our 40 UK hubs mean regional airports are covered as readily as the London five.
Where we work
Airports We Have Staffed
Every airport team is drawn from its nearest hub.
Airports we have supplied welcome teams to include:
Share the terminals and the arrivals window, and the team is planned around both.
Recent work
Airport Campaigns We Have Staffed
Two arrivals operations we have delivered at London airports.
VIP Welcome Team
Heathrow, City, Gatwick, Stansted and Luton covered for guests flying in to an annual conference.
Airport Arrival Hosts
An airport welcome team in arrivals with signage, directing guests to their onward travel.
Get a quote
Tell Us The Airports And The Flight Times
List the airports, dates and arrivals window, and how many people each airport needs. An itemised price usually follows within hours.
